Frequently Asked Questions


Pricing & Billing
  • Do I have to pay sales tax?

    We do not charge sales tax on our products.

  • Where can I find my receipt / invoice?

    You will receive an email receipt when you place an order.

  • When will my credit card be charged?

    The charge will occur upon placing an order. There may be a delay before the charge appears on your account.


Order Status
  • Has my order shipped?

    Standard products will ship within one business day from order date. Custom products will ship within 3 business days from proof approval. You will receive an email with tracking information once you're order has shipped.

  • How can I track my order?

    You will receive a tracking link in your shipping confirmation email.

  • How do I make changes to my order?

    Send us a message via Live Chat, Contact Form, or Call us at 833-PAS-DISC.

  • My order never arrived / I received the wrong item / An item is missing

    Please contact us via Live Chat, Contact Form, or Call us at 833-PAS-DISC. We apologize for your inconvenience and will correct the issue promptly.


Replacements, Returns & Refunds
  • What is the return policy?

    30-day guarantee, if you aren't fully happy with your product let us know and we'll instruct you on how to return it. Please note, custom engraved products are eligible for replacement and/or store credit only.

  • How do I make a claim?

    Send us a message via Live Chat, Contact Form, or Call us at 833-PAS-DISC.

  • When will my refund appear on my account?

    Credits usually take 5-10 business days from the time we receive your return.


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